Interviewed on 26 Jan 09
Joanne Milligan, Internet Services Manager
At the ripe old age of 12 years old - Obsidian offers the complete range of IT solutions plus you can talk direct to an engineer who will be responsible for your account!
What unique selling points do you offer?
Two things – Speed and Service - we are famous for our “no wait system” where you can talk direct to a qualified engineer rather than the usual e mail wait for 3 hours for an answer.
Describe the services you offer?
Giving your clients/customers easy and fast access, so your website is seen by the world 24/7
Describe your target market?
“Anyone that moves and has a website ! - in all seriousness, we have found both one person organizations through to national companies continue to use our services!
How is your company planning for the future?
Still supplying our clients with great service, we are however, being both Microsoft and Dell partners kept up to date! The rate technology advances and the speed in which the world changes – who knows what’s going to happen in the next 5 years?
What benefits can you offer your customers?
Excellent support - there are a lot of companies that offer various services to web developers, but the majority will put you on a callback system. Our research has shown that the two factors that are important to them is speed and talking direct to a qualified engineer. This not only reduces time for the developer, but makes a professional impression with their clients. We also offer developers free webhosting for 1 year so that they can ‘try before they buy’.
How do you support your customers?
Talking direct to a qualified engineer – who takes on the responsibility of managing every query personally until it’s resolved to your or the clients satisfaction!
