Interviewed on 10 Jul 09
Mark Eastwood, Director
nExplore Hosting is a relatively new company started in 2009. We're located in Kent, England. It was started as a business which would offer clients great hosting at affordable prices which is something we are proud to say we have acomplished. We strive in having excellent customer service, and our ability to maintain stable servers. All of our hardware is of the best modern standard, and all of our software is kept up to date.
What unique selling points do you offer?
We offer very reliable web hosting packages, each account is backed up daily to our offsite backup servers. We limit the amount of accounts on each server to ensure that they're never oversold and to keep the sever load down.
Describe the services you offer?
We currently offer Shared Web Hosting, Reseller Web Hosting, and Dedicated Servers. We offer custom hosting packages for those who contact our sales team.
Describe your target market?
Our target market is everyone in the general public aged 14 and upwards. Our lingo free support is perfect for anyone who needs a website from a housewife to a large businesss.
How is your company planning for the future?
We have a steady business plan set out which we are following, we have plans to invest a lot more money into our hardware that we're using.
What benefits can you offer your customers?
We aim to please all of our customers, we do this through our fantastic support which we have setup, we do as much as we can to help all of our customers from script installs to code errors.
How do you support your customers?
We support our customers through telephone support, live chat support, 24/7 support tickets, and instant messaging.
