Interviewed on 13 May 09
Simon Pearce, Director
We've been working with the Internet since 1995 and have steadily built up our customer base to what it is now. We believe strongly in keeping our clients happy, no matter what. The part of our business we are most proud of is the number of new accounts that we create each month through word-of-mouth. Advertising on sites like Google or Yahoo is great; but you can't beat real people telling real people how good we are!
We supply web hosting and domain name registration to the NHS (National Health Service) and HMRC (HM Revenue & Customs) as well as large worldwide companies, SMEs, non-profit making organisations and individuals.
Our main aim is to make things simple for you. Whether it's when you call us asking for help or when you're designing your own website using our Website Builder. Our technical staff each have at least 15 years experience in the industry and our web designers create hundreds of new sites each month.
What unique selling points do you offer?
'Unique' is a word that we use a lot here at simplewebhosting.co.uk - we offer unique support via our remote control software and freephone telephone support. We offer unique addons including free Windows software to help manage your website. We think that we offer a unique service too as every day we have new customers coming to us saying how disappointed they've been with their old web host and how much they love doing business with us.
Describe the services you offer?
Our main business focus is on making web hosting, web design and domain names simple! We offer a variety of web hosting packages ranging from our Starter Plan for those looking to dip their toes into web hosting right up to our feature-packed Advanced Plan providing unlimited MySQL databases. ASP and ASP.Net developers are catered for with our Windows hosting plan and, for customers wanting a little bit more, our reseller web hosting plans provide everything you could possibly need to setup your own web hosting business.
We also have talented and award-winning web designers on our team who can create everything from your simple one-page 'webadvert' right through to a fully-featured online e-commerce store.
Through our domain name registration site www.simpledomainnames.co.uk we're proud to be able to offer the widest selection of domain names from .at
(Austria) and .ar.com (Argentina) to .uy.com (Uruguay) and .za.com (South Africa).
Describe your target market?
Our target market ranges from the home user setting up their first website to the large corporation fine-tuning their online presence; any everyone in between!
How is your company planning for the future?
At simplewebhosting.co.uk, we're always trying to stay ahead of the game.
We've recently launched our unique simplewebhosting.co.uk desktop program for Windows PCs that sits in your system tray giving you easy and fast access to everything you need to keep your website running smoothly. We're the only web hosting company in the world to offer this unique software free to our customers and we have lots more similar, exciting projects lined up for the future.
What benefits can you offer your customers?
When you buy web hosting from simplewebhosting.co.uk, you actually get much more. Our partnership with software development company Serif means we can offer every web hosting customer a full copy of their award-winning WebPlus
X2 web design software absolutely free! But that's just the start! Every customer also gets a free .uk domain name, free online storage space with our Simple Drive service, free online advertising as well as other seasonal promotions.
We also offer all customers a variety of guarantees including a 99.9% uptime guarantee, 24/7 server monitoring, instant account activation, the ability to cancel at anytime and a price freeze guarantee.
How do you support your customers?
'simple web hosting' needs 'simple support' and that's exactly what we offer. No jargon, no complex documents; just a variety of support tools to help you do what you need to do. Whether you have a quick question to ask or need us to share your computer's desktop to help you with a more difficult problem, our support team will do everything they can to get you back on track. We don't even charge you to phone our freephone support line!
